Contact Us

Feel free to contact us anytime about anything.

We're a very small team and therefore it's difficult for us to be as responsive as we would like. We'll do our best, however please allow up to 2-3 business days for an answer if the matter is complex

Check our popular topics

  • How can I contact you?
  • Please use our contact form, or write to us at
  • Where are you guys located?
  • In beautiful Berlin, Germany
  • How does konjac / glucomannan help with weight loss, as well as contribute to the maintenance of normal blood cholesterol levels?
  • According to Commission Regulation No. 432/2012 of the European Union, glucomannan aids weight loss and normalises blood cholesterol levels if taken in the amount of 4g a day, in three 1g (minimum) portions each. It's important to consume it with plenty of water to ensure the substance reaches the stomach.
  • How do I place an order?
  • Click on "All products" in the top bar, and via the drop down fields select the amount of each product you need. Then click on the little "bubble" at the bottom right of the screen to access the cart & payment page.
  • Do you ship internationally?
  • We currently ship to the all EU countries + Switzerland
  • How do I request a refund?
  • If you're not happy with your order and wish to withdraw from your contractual agreement, please contact us by using our contact form, or at We will handle your request and contact you as soon as possible.
  • Is it possible to merge several orders in one parcel?
  • By default, each order is shipped individually unless informed otherwise. If you'd like to ship more than one order together, please drop us an email to request this.
  • Is there an offline store where I can buy Shileo products?
  • Check out our dedicated section for this: stores
  • Help! I can't add products to my basket
  • The usual reason is that you are using a browser that is not supported by our system. We support Chrome, Firefox and Edge. We don't support old browsers such as Internet Explorer :(
  • Press related topics
  • We have a dedicated page for all Press Enquiries.
  • Click here to see the full FAQ

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