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Frequently Asked Questions

All the things you could wonder about are listed here

About Shileo

My Order

Our Products

Subscription

About Shileo

  • How can I contact you?
  • Please use our contact form, or write to us at hello@shileo.com
  • Does Shileo increase intestinal transit and digestion?
  • #REF!
  • Where do I find recipes for konjac?
  • Here: recipes
  • What type of shipping do you offer?
  • We work with DHL, DPD and GLS. The three of them are not always available in each country. All our deliveries are made through registered mail. Please note that DPD deliveries are CO2-neutral (Read more).
  • Are there some allergens in your food?
  • Our key products (konjac noodles and rice) are completely free of any allergens. For our mixed products, we try to avoid allergens and unnecessary food additives whenever possible. If you are sensitive to certain ingredients, please make sure you see the list of ingredients before you buy our products
  • How much do you charge for shipping & handling?
  • For orders whithin Germany and Austria: 3.49€ if it's below 40€, else it's free. For orders from the rest of the European Unions EU: 70€ if it's below 7.50€, else free. For orders from Switzerland: 7.50€ for orders below 100€, else it's free
  • What is the taste of the Shileo konjac noodles and rice?
  • The konjac rice and noodles have a similar structure and taste to Chinese vermicelli. Our products don't have fishy smell, which is very often the case with konjac from competitors. Their natural taste is neutral, but any sauce, spices or herbs added to them will give them a nice flavour.
  • In which countries are you present?
  • We currently ship to the all EU countries + Switzerland
  • Why is it named Shileo?
  • It is a portmanteau of the first letters of the word "shirataki", the traditional Japanese noodles made of konjac, and the word "leo", which is not only an animal which stands for power and strength, but is also the Anja's (one of our two founders) zodiac sign.
  • Can I lose weight on Shileo?
  • In addition regular activity and an appropriate diet - absolutely! Shileo contains glucomanan, a fiber naturally present in konjac roots. Glucomanan can help you with weight loss as well as maintaining normal blood cholesterol levels (link)
  • Where are you guys located?
  • In beautiful Berlin, Germany
  • Is Shileo gluten free?
  • We're 100% gluten free
  • What makes Shileo different from other industrially processed foods?
  • Many food companies try to sell their products as "light", "non-fat" and "no added sugar". "Light" simply indicates that it's less heavy than the regular recipe (yet still unhealthy), "no fat" usually means that sugar is added to increase the flavoring, and "no added sugar" could mean that other artificial ingredients are added in order to compensate. We believe food should be light as a rule, and not only reduced in unhealthy ingredients. You shouldn't feel sleepy or hungry after a meal, especially when you're trying to lose weight.
  • Press related topics
  • We have a dedicated page for all Press Enquiries.

My Order

  • Do you ship internationally?
  • We currently ship to the all EU countries + Switzerland
  • How do I place an order?
  • Click on "All products" in the top bar, and via the drop down fields select the amount of each product you need. Then click on the little "bubble" at the bottom right of the screen to access the cart & payment page.
  • Do you deliver to German Packstations ("Packstationen") or post offices?
  • Unfortunatly not. We have tried for a while, but we got many parcels sent back to us because the customer didn't pick it up from the box.
  • Help! I can't add products to my basket
  • The usual reason is that you are using a browser that is not supported by our system. We support Chrome, Firefox, Safari and Edge. We don't support old browsers such as Internet Explorer :(
  • Is there an offline store where I can buy Shileo products?
  • Check out our dedicated section for this: stores
  • Is it possible to merge several orders in one parcel?
  • By default, each order is shipped individually unless informed otherwise. If you'd like to ship more than one order together, please drop us an email to request this.
  • How do I request a refund?
  • If you're not happy with your order and wish to withdraw from your contractual agreement, please contact us by using our contact form, or at hello@shileo.com. We will handle your request and contact you as soon as possible.

Our Products

  • How does konjac / glucomannan help with weight loss, as well as contribute to the maintenance of normal blood cholesterol levels?
  • According to Commission Regulation No. 432/2012 of the European Union, glucomannan aids weight loss and normalises blood cholesterol levels if taken in the amount of 4g a day, in three 1g (minimum) portions each. It's important to consume it with plenty of water to ensure the substance reaches the stomach.
  • How much protein is in Shileo dishes?
  • #REF!
  • How much lipid (fat) is in Shileo dishes?
  • Our meals contain 0 grams of lipids and 0 grams of trans fats ("bad fat").
  • How many carbohydrates are in Shileo foods?
  • #REF!
  • How much glucomannan is there in your products?
  • Our noodles contain 11% glucomannan, our rice 17% and our flour around 80-90%.

Subscription

  • How does your subscription work?
  • Upon signing up, you'll be a member of our oh-so-cool konjac club. Every month you'll receive as many pouches of konjac noodles and konjac rice as you requested. From the moment you sign up, you'll get a package monthly for an unlimited amount of time, automatically renewed unless you tell us otherwise.
  • What is the cancellation policy?
  • You can cancel anytime, as long as it’s 4 business days before the beginning of next month. To do so, simply drop us a line at hello@shileo.com and we’ll take care of the rest
  • How to change the quantities?
  • You can change the quantities anytime by sending us an email at hello@shileo.com . Just tell us what you need and we’ll take care of the rest
  • When is the money taken from my bank account/paypal?
  • Our system will withdraw the money from your account automatically on the first day of the month. If you sign up, we will not take any money until the first business day next month.
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